Support Information for July 12th through 18th, 2008
July 10, 2008
GCS will be working with reduced staff July 12th through July 18th. Our offices are open for critical needs, but response times may be delayed during this period.
If you are a GCS customer paying for a monthly support agreement, your support will continue uninterupted during this time. Simply call our main office # and dial your pass code at any time during the message for immediate assistance.
If you are hosting with GCS (i.e. you have a website, email or other online application hosted through GCS) AND you are calling to report an outage, please leave a voicemail at our main office # as well as an email to help@gibbtech.com including:
- your domain name
- email address
- phone #
- description of the problem
Please note that all hosted systems are monitored 24/7, any outages are promptly detected and will be addressed by technicians immediately. Please allow several hours for a response from a technician if you wish to leave an outage report.
All other customers and enquiries may leave email or voicemail and someone will address your call as soon as possible (responses during this time may be slightly longer than usual).
Thank you for your patience this week, we look forward to serving you.
